FAQs
Frequently
Asked Questions
We specialise in limewash, Venetian plaster, textured paint, and textured plaster.
Services include:
- Complimentary consultation and site visits Expert
surface preparation (cleaning, repairs, priming)
- Professional application
- Color selection assistance
- Post-service care and maintenance tips
- Home cleaning services and wall care
We serve all of Singapore and Johor in Malaysia for residential, commercial, and heritage projects. Please reach out to us to secure a visit to our respective showrooms.
Measure the length and height of your wall and multiply the two to calculate the area. For accurate quotations, share this information together you’re your floor plan with us.
Colours can appear different due to lighting, technique, and surrounding colors. We recommend: Viewing hand-painted samples or visiting showrooms. Searching Instagram for photos of the shade using hashtags. Consulting our team for personalized advice.
Choosing the perfect colour for your walls can be challenging, but here’s how we can help: View Samples: We provide hand-painted samples for a more accurate representation of how the colour will look in your space.
Showroom Visits: We can accompany you to our partners’ showrooms to explore options in person. Online Inspiration: Search Instagram hashtags of specific colors to see how they look in real spaces. Keep in mind lighting and surroundings can affect the appearance. Expert Guidance: Our team is here to help you select a color that aligns with your design vision and space requirements.
Yes, limewash and textured paint colors can often be customized to suit your preferences. We work with our brand partners to help achieve the closest match to your desired colour. Keep in mind that due to natural pigmentation in limewash, slight variations may occur, adding to its unique charm.
Not necessarily. Colours viewed on screens may differ from the actual paint due to:
Lighting: Natural and artificial lighting in your space. Surface Texture: Limewash and textured paints interact uniquely with surfaces.
Surrounding Colours: Nearby wall and furniture colors can influence perception.
For accuracy, we recommend using physical samples and viewing them in your space under various lighting conditions.
Limewash: Dries in 2–4 hours, fully cures in 7–10 days.
Venetian Plaster: May require 1–2 days per layer for drying and polishing.
Textured Paint/Plaster: Typically dries within 2–6 hours
Costs depend on the size and complexity of the project. Contact us with your details for a complimentary quotation.
You can also refer to our social media channels on Instagram @urbanwallsg or TikTok.com/@urbanwallsg for the latest promotional rates or our pricelist at urbanwalls.com.sg/pricelist
Our payment terms are designed to ensure a clear and smooth process for every project:
1. Confirmation of Project – 50% Deposit
- A 50% deposit is required to confirm the project.
- If a sealant is necessary, there is a fixed cost of $350 for HDB/Condo projects.
- Please inform us of the installation date for your carpentry, as the first limewash session must be completed before the carpentry installation.
2. Initiation of Project – 40% Deposit
- A 40% deposit is required for this stage.
- Typically, 1–2 coats of limewash are applied, depending on the wall condition and how well it absorbs the paint.
- This session must take place before the final cleaning of the house to ensure the walls are ready.
3. Final Handover – 10% Payment
- The remaining 10% payment is made for the final touch-up session.
- This session is completed after furniture has been moved in to ensure all finishes are perfect.
- It should be the last service performed in the space to avoid damage to the newly completed walls.
Product and Application
Lighting, surfaces & colour
The appearance of our limewash paint may vary depending on the surface, lighting, and primer used. Subtle differences in colour or a slightly powdery texture are a natural characteristic of limewash. We recommend ordering a tester packet if you would like to see how our colours appear in your space.
Is your paint a powder or a liquid?
Dalray Limewash comes in a powdered form. This means it weighs a quarter of the weight of regular paint, saving you money on shipping. All you have to do is add hot water and mix once it arrives!
How do I mix and use Dalray limewash paint?
We have detailed instructions on our website! To see how to use and apply our paint, please visit our instructions page.
What surfaces can I use Dalray paint on?
Dalray limewash paint can be used on a wide range of surfaces, however different surfaces may require different application processes. See a summary chart of suitable surfaces and recommended preparation on our instructions page.
Which primers do you recommend?
Dalray limewash paint is compatible with a wide range of mineral or water-based primers.
For best results, we recommend using Dalray Limewash Primer, which is specifically designed to create a breathable, mineral-compatible base that supports even absorption and reduces rub-off during curing.
If using an alternative primer, choose a water-based undercoat with good adhesion and a low-sheen or matte finish. Widely available options that have proven compatible include Dulux One Step Prep, Taubmans 3 in 1 Prep, or Taubmans Professional Undercoat.
We do not recommend primers with strong sealing properties or glossier finishes, as these can reduce adhesion and alter the final appearance of the limewash. If a high-seal or glossy primer has already been used, lightly sanding the surface prior to application will improve adhesion. Oil-based primers are not recommended.
For more detailed guidance on when a primer is recommended, surface-specific advice, and application instructions, please refer to our Primer product page and Instructions page.
Do unpainted brick or render need to be primed before using Dalray limewash paint?
No - unpainted brick and render do not need to be primed regardless of whether they are indoor or outdoor surfaces. They are porous enough that the paint adheres extremely well to their surfaces, so a primer is not required.
If the brick or render has been previously painted, a primer will be required.
What is the typical coverage of Dalray paint?
Typical coverage of Dalray paint is 7.5㎡ per litre, based on 2 coats of paint.
When our full sized product is mixed with 3L of water, it forms approximately 4 litres of limewash paint which is enough to cover about 30㎡ of primed wall with two coats. In other words, our 1.6kg product should be enough paint to cover an average sized bedroom (approximately).
Coverage for brick and render will be lower due to the porosity and absorbancy of those surfaces.
How does the tone and texture of limewash vary from regular paint?
Unlike the uniform tone of regular paint, limewash is known for its organic variations in tone, which look like subtle clouds from afar. The tone of Dalray Limewash is affected by the type of limestone, pigments and natural agents we add. We aim to produce limewash with subtle tone variations that tastefully bring rooms to life, however if you are looking for more variation in tone we'd recommend one of our darker colours. The darker the colour of the paint, the more variation.
It is an organic, natural product, so for this reason the texture of limewash is chalky, or slightly powdery and soft to the touch. Limewash paint is most chalky during the week after application while it sets and cures.
How does limewash wear compared to regular paint?
By nature of the organic elements in limewash paint, it is slightly less hardy than modern paints which have chemical additives to improve their hardiness. For most regular applications, such as painting the walls of lounge rooms, bedrooms and hallways, we find this isn't a concern.
For applications where there is expected to be additional wear and tear, customers could apply a clear, matte spray-on paint sealer once our limewash has dried to preserve the surface. However, the benefit of limewash without a sealer is that it's very easy to do touch-ups and it retains the breathability of the paint.
Do I need a sealer?
Not always. Use one when you want extra durability or easier cleaning - think hallways, kids’ rooms, gyms, or light-humidity bathrooms. A sealer “locks in” the surface and reduces the light powder transfer typical of matte limewash.
What type of sealer should I purchase?
We don’t currently sell a sealer. We recommend you choose one based on your priority:
If you want to keep breathability and a matte, mineral look, go with a mineral silicate sealer. It stays vapour-open, reduces powder transfer, and only slightly deepens the colour.
If you need maximum wipeability and scuff resistance, choose a water-based acrylic sealer. It forms a thin film, is easiest to clean, deepens colour more, and may add a soft sheen.
Sealers improve cleanability but do not waterproof walls (not for constantly wet zones like inside showers). Always check the product’s TDS and test a small area over your exact primer/surface.
Orders & Payment
What payment methods do you accept?
We accept AirWallex payments for all transactions. Airwallex allows us to accept major global credit and debit cards, including visa, master, Amex, ali pay and touch and go.
Does Urban Walls offer Trade services?
We work closely with designers and tradespeople to deliver value and premium finishes to their clients.
Our powdered limewash is cost effective, easy to handle and delivers a distinctive finish for private and commercial spaces. We offer competitive volume discounts and custom orders to our trade partners.
Please enquire via our contact form to discuss how we can support your business.
Shipping & Returns
Where do you ship to?
We currently only ship to Singapore and Malaysia. For more information, please reach out to us directly or see our Shipping & Returns page. Thank you for your interest!
What is your refund policy?
We offer refunds for all damaged or faulty items. Please contact us if you receive a damaged product. If you are not satisfied with our product, please also get in contact with us.
How can I track my order?
We provide tracking through Sing Post and Pos Laju. Once your order is shipped, you will receive a tracking number via email. For more information, see our Shipping & Returns page.
How long will it take to receive my order?
We ship orders from our warehouse within 1 - 3 business days so you can get painting quickly! Standard orders generally 5 - 10 business days to be delivered and express orders generally take 3 - 7 business days. Please reach out to us directly for bulk orders or expedited delivery where necessary.
Contact
How do I contact customer service?
You can reach our customer service team through the contact us form on our website or by emailing us directly at sales@urbanwalls.store
Does Dalray have a studio I can visit?
Yes. As the sole distributors of Dalray in this region, we have a studio available at Urban Wall's showrooms in Singapore and Malaysia. We also have tester packs available on sale, if you are looking to patch test. Please contact us via our forms if you require more information about our products available and their finishes.